terms & conditions
Our Terms and Conditions
These general terms and conditions apply to all services we provide to you.
We want to provide you with an enjoyable and memorable experience. Please read these terms and conditions and sign at the end to confirm you have understood them. Please feel free to ask if you have any questions.
If you arrange the booking, it is your responsibility to make sure everyone in your group follows these terms.
Our guided photography tours occur in a constantly changing environment. That’s a huge part of why our tours are so memorable. What this does mean is that we can’t guarantee you a certain shot.
To secure your booking, we require full payment. The specified time is then booked in our diary.
This arrangement applies unless we make alternative arrangements with you in writing.
Pricing and terms are subject to change without notice.
The Trip, Date and Vehicle You Select
We know you will put a lot of thought into selecting your trip, date and vehicle. We will do our best to make sure that you receive the experience you have selected on the day.
Our business involves the great outdoors and Mother Nature doesn’t provide us with guarantees! If your selected trip, date and vehicle is unavailable, we will provide you with the best substitute possible.
Cancellations and Amendments to Bookings
Please inform us as soon as possible if you wish to cancel your booking. Our refunds policy works as follows:
100% refund for cancellations of ten days’ notice or more.
50% refund for cancellations of less than ten days but more than 48 hours’ notice.
No refund for cancellation of less than 48 hours’ notice.
If you amend your booking, we will try to accommodate you subject to availability. If we can’t accommodate your amendment, we will treat your amendment like a cancellation and our refund policy as stated above will apply.
Taking Care of Each Other and Our Environment
We reserve the right to terminate your trip without a refund if there is any disregard or disrespect toward us, other members of your group or our environment.
If you or anyone in your group damages one of our vehicles, we will require payment to cover full reparation of the damage.
If you or anyone in your group makes a mess (e.g. sickness) in or on one of our vehicles, we will charge you a minimum $500 cleaning and inconvenience fee. We may charge more if the clean-up costs us more.
Consumption of food in any of our vehicles is prohibited unless we make alternative arrangements with you in writing
Smoking or drug use is prohibited by law in all vehicles.
Baby seats and booster seats are not required as our cars are Passenger Service Vehicles.
Weather and Road Conditions
If the weather and road conditions are unsafe for either us or our vehicle we reserve the right to terminate your booking at our discretion. We will provide you with a full refund if this occurs.
We own the copyright in all Photographic Works resulting from our services to you. Photographic Works includes all prints, transparencies, negatives and digital images created by us. The contract between us override section 21(3) of the Copyright Act 1994.
We will deliver proofs of the photos to you within the timeframe we specify to you. We grant you a non-exclusive licence to review the proofs, but not store them. We own the copyright in all images.
You select the photos you want. We will provide you with the images, medium resolution - 4000px longest edge, which will be watermarked with our AuthenticAs.org logo. Once you have paid us in full, you are deemed to have a non-exclusive licence to use these images for your personal use only.
You may not use our images for commercial purposes (e.g. to promote your business) unless you have our written permission, you credit us correctly and you pay our prescribed fee.
In consideration of the services that we will provide to you, you grant us (and our assigns, licensees and sub-licensees) permission to use the Photographic Works for whatever purposes we choose, including on our website or other advertising and for commercial resale.
Unless we have specified a particular photographer who will provide services to you, you agree that we may assign a photographer of our choice to provide the service to you.
We reserve the right to charge you interest at 14% per annum on any outstanding amounts. We may also charge you debt collection costs including any legal costs incurred.
Limitation of Liability and Indemnity
In all circumstances our maximum liability to you for any loss, damage or claim arising from our services is the lesser of:
your actual direct damages; or
two times the total amount that you have paid us for the service.
You indemnify us for any loss, damage or expense (including costs on a solicitor client basis) that we suffer or incur as a result of your breach of these terms and conditions. You also indemnify us in respect of any claims, costs, or expenses arising out of any illegal or defamatory Photographic Works produced for you or any infringement of an intellectual property right of any person.